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Amit Kumar filed complaint against Standard Chartered Bank on Mar 31, 2020
A transaction of USD ***.** happened on my credit card on ** Jan **** at an online merchant dmarket.com, London. As soon as I got the sms of the transaction, I called their customer care to block my card and report it is fraud.
Then, they said that the transaction is still pending so I asked them to cancel/deny it. But they did not take any action.
After * days, the transaction got approved by them. I raised a dispute but they made me liable for the charges. I reported to cyber police station Barrackpore, Kolkata but no use.
I raise RBI Ombudsman case online but no response.
Now the bank is continuously billing me with additional financial charges every month and now they have increase my debit balance to Rs *****.
Please help as it is a fraud transaction and I also reported it but bank did not took any action then. And now they are charging me.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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