- Fraud of money by Paytm ^Open

Bipasha Bhattacharya filed this complaint against PayTM on Aug 02, 2020

Hi Sir,

This is to inform you that I received an sms stating that my Paytm KYC will expire and need to call ********** to be able to active the Paytm service.

Basis the instruction given by them when I updated the Aadhar and PAN card number, it asked to do a Rs. *.** transaction which I did. Then post that transaction immediately at there was another transaction of Rs. *****.** which was not made by me, however the money was deducted from my account.


The transaction happened and my pass book shows that there were two transactions as per below.

a) ECOM PUR/PaymentsPayU/Mumbai – Rs *.**
b) ECOM PUR/RETAIL CC/BAI – Rs. *****.** - This transaction was not done by me.

These transactions were debited from the below account.

A/C Holder Name : Bipasha Bhattacharya
A/C Number : ***************
Bank Name : Axis Bank , Taratala Branch, Kolkata
Debit Card Number : ****************

This incident happened on **st July **** at **:** PM and I had called up the cyber crime helpline and lodged the complaint within * hours. The complaint number is *****. Also, have done a General Diary in the Local Police Station New Alipore, GD number is ****.
While, this has happened, I never did any transaction of Rs. *****.**. Normally in case of any transaction of bigger amount, I get a call from the bank to verify if the transaction was made by me, in this case I did not receive any call. Also, while I received an OTP, the OTP was also not shared by me to anybody, inspite the transaction went through. Need you to please look into the same and arrange for a refund of Rs. ***** to my account as this was an unauthorised transaction.

I have also emailed the cyber crime department about this issue the email I am attaching for your reference.

Regards,
Bipasha Bhattacharya

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