Flipkart
- Flipkart Unauthorized Seller scamming Sony customers Closed
Roxanne filed this complaint against Flipkart on Jul 14, 2021
Hello Voxya Team,
Thanks much again for helping me with my Meesho case in the past.
This time I have been scammed by Flipkart & therefore seek your help. PFAs of complete proofs attached for your quick reference.
On **th April'** I received my Sony WF****XM* earbuds that has a warranty for ** months. I started noticing issues in the device that it would get disconnected automatically when in use, which shouldn't happen since it guarantees quality sensors.
I updated the firmware, yet the issue persists. So I informed Flipkart customer support & they provided me with Sony customer service number, when contacted Sony customer support informed me that the Flipkart seller "KLVSTCRETAIL" is an unauthorized seller & isn't showing up in the list, still they asked me to take my device to the nearest physical service center. The Sony center created a Job ID after verifying my device & invoice from Flipkart, after * days they informed me that they will not provide with any help & I should demand a refund from Flipkart for my Sony product since they have scammed me by delivering a product from an unauthorized seller. Also, Flipkart seller "KLVSTCRETAIL" is no longer visible on Flipkart store. Also, Flipkart has blocked all my calls & emails & they just keep sending me notifications that they have tried contacting me on both my numbers & I haven't responded. They think this way the customer will get tired & frustrated & will stop claiming for their losses. Currently, I'm left with a *months old faulty device without warranty & a huge loss of money.
Please help me to get the refund of my product & all the additional expenses that I incurred during this incident.
Regards,
Roxanne
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1 Supporters
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Flipkart
Resolved
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Debalina Ghosh
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