Makemytrip india Pvt Ltd
- Flight cancellation not informed and refund is not processed Open
I book a flight from Osaka to Bengaluru on **.**.**** through Makemytrip website in Airasia airlines which costs INR *****. Unfortunately, flight got canceled by airlines and this was not informed well in advance.I realized this flight cancellation after reaching airport. Due to which I had to book another flight immediately which is much costlier. While booking the new flight (In Malaysian Airlines) as the Makemytrip was not working properly, flight was booked for July *rd instead of March *rd which costs INR *****. I tried to cancel the flight immediately , but Makemytrip was not working properly and I was not able to cancel. Due to COVID even this flight got cancelled by airlines.
Immediately I booked flight in Singapore airlines and came to Banglore which costs INR *****.
From March *th, I have been trying to contact Makemytrip, but they are not receiving phone calls they are not responding to e-mails not even in social media.
I contacted Airasia in twitter, they informed that refund amount of INR ***** has been refunded to Makemytrip, but Makemytrip is not refunding that amount.
When ever I post a message in twitter on Makemytrip, they simply mention please message the booking number privately.
But they never reply to that message.
In this current condition I would not be traveling abroad so I prefer not to accept credit shell options from airlines.
As the service is not provided by airlines, I would expect that airlines to refund the actual amount instead of offering credit shell.
In this whole situation, makemytrip has to play the key role as it is the travel agent and it has to take care of its customers.
Their response was not at all appreciable and it caused lot of mental stress to me hence I would like to claim for the stress caused due to Makemytrip along with the amount than I actually spend on tickets.
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Refund / Credit for purchase
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Aug 26, 2020 by Prakash
Hello i am a student studying in Kazakhstan . I booked a flight for returning home for ** may but in march airlines announced the flight is canceled . Immediately i filed for refund but till now I didn’t get refund . I need to pay my universi...
Aug 23, 2020 by Toufiq
I booked a Flight in Lufthanza airlines from Hamburg to Delhi round trip through Makemytrip. I used one way ticket from Hamburg to Delhi on March * ****. But due to Coronvirus all International flights were cancelled from India wef March **, **...
Jul 24, 2020 by YOGESH
Hello , Makemytrip have received refund from AirAsia for my cancelled flight. I got the confirmation from an MMT agent over the phone that my money would be returned to me in * weeks. Its more than * weeks and have not yet got the money. Please...
Jul 12, 2020 by Preetam Nalbalwar
Refund not issued yet - NR***************** and NR**************** Irctc has processed the refund on **th june and credited to MMT account. Than why are you guys sitting on my money and not refunding back? Will you pay interest for using custo...
Jul 10, 2020 by Hussain Abbasi