- Finds debited but no order confirmed Open
I placed an order on July **th through zomato app with V* midnight dhabaha. First initial order no: ********** has processed the payment from bank account but received a confirmation due to payment failure order cancelled. Immediately placed a new order paid the amount via Google pay and received a confirmation. After ** mins received a call from Zomato asking about confirmation that both orders are confirmed. Not sure how can they say that. Asked them to return my payment for the first transaction. They asked me to contact the support team. I sent them an email and did a chat with them. On chat, they said it's a payment failure and so you will get the refund in ** hours for the first transaction. Simultaneously from support team via email they said we don't have any kind of refund policy for cancelled ordered. I don't understand why two different answers given by the same company. Moreover not really with there service. No contact number to reach and speak with them. Someone should take action on this.
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Refund / Credit for purchase
"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
I placed an order worth rs. ***.** on Zomato. I made the payment using Google pay. The payment was failed but the money was deducted from my account...
May 07, 2020 by Gautam Sharma
I had ordered a list of items from zomato of which few where not delivered... Now zomato is stating it wont refund the money ...
May 02, 2020 by Kamlesh
The first time I installed the Zomato application and am not even order the food but while adding my card details to the payment option. My money got deducted by Rs.***.** rupees. Also, I showed my order history to the Zomato team through mail....
Apr 22, 2020 by sivakumar
I ordered food from zomato app but order failed and money deducted from my account. Date of transaction: Date of Transaction - **th April**** Location: Pune Order - Biriyani...
Apr 18, 2020 by Srinivasan
I ordered the food at *:** and till *:** no update. I contacted the ZOMATO gold support and they couldn't connect to delivery boy too. After awhile they cancelled my order. What kind of behavior is this? They made me wait for * hour for the fo...
Apr 02, 2020 by Himanshu