- Faulty service ^Open

suhas Chandrashekar filed this complaint against EUREKA FORBES LIMITED on Nov 29, 2019

Hi all,
Eureka Forbes is brand of Purifiers and Vaccum Cleaners.....
But It has another name Service Cheaters, by cheating customers in the means of general service and spoiling the purifiers "Which leads the customer to buy annual Maintenance"
Here is the scenario:-
I had taken Annual Maintenance for Aqua Guard Purifier @ the Cost of ****/- per year. Dated from **/Nov/**** to **/Nov/****.
My customer code : - **********.
Executive registered under :- Suresh V
I had * free servicing and change of Filters once in a year.
Change of filters was done * months back, My Purifier was working very fine.
I used to get msgs for renewal of Annual Maintenance continuously everyday since ** days before annual Maintenance expiry date "**/Nov/****".
I had taken final service done by one of their executive on **/Nov/****, since then my purifier worked only for * days and suddenly it stopped working.
I asked the service executive to check the issue, he returned on **/Nov/**** and mentioned that the Adapter of the purifier is gone which will cost me Rs.****/- and also forced me to buy the annual maintenance.

Here i did not understand one part..... where the service executives are been appointed to spoil the purifiers and forcing the customers to buy the annual maintenance which costs Rs.****/-.

Now i want justice towards this kind of un-ethical service providers and services done by Eureka Forbes.
If i really want the Filters to be changed let me register a complaint and i will bear the cost of filters.

when it comes to the annual maintenance: - the service engineers who schedule appointment never turn-up to the service the purifier.
I got the purifier serviced only once in the entire year and they changed only * filter cartridges which dint even cost them ***-***/-.
also they where suppose to change the Carbon Filter once in year, which never happened.
When i took the annual maintenance, the service guy spoiled the pump which he replaced after ** days of spoilage.
Eureka Forbes service agencies never follow-up after the service is done.

Now My purifier is not working, i have asked the service engineer to renew my annual maintenance and replace the power adapter of the purifier.

My concern is i am ok to take up the annual maintenance,
But this time i really want the Eureka Forbes Service Manager to visit my house check the condition of the machine ..I seriously do not want to pay any more amount to Eureka Forbes .
but i need a replacement of my purifier with new one.
(My Purifier is spoiled completely, LED lights does not work, Water level control does not work, pump does not work properly, it takes * hrs to fill * ltrs of water.)
Please take this concern seriously and fulfill my requirement.

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