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EUREKA FORBES LIMITED - complaint not been attented

BIJOE KOSHY filed complaint against EUREKA FORBES LIMITED on Oct 9, 2023

I have an Aquasure water purifier from Eureka Forbes, which is currently under a paid AMC valid My purifier stopped working on July and I raised a complain on the app following which the technician visited the same day and found that the machine compressor was damaged. He said it will take few days for the faulty part to come but it's now close to *** days and I am still waiting for the part despite many follow ups.
Water purifier is a basic need in a country like ours and without it, there are several complications that can happen. I bought the AMC specifically to avoid hassles but despite that I am facing such issue. The company is least bothered to rectify this .

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

EUREKA FORBES LIMITED

35

Total Complaints

14

Total Resolved

40.00%

Consumer Satisfaction

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