Swiggy - Distress with Swiggy Life Threatening service

Dear Team,


I hope this email finds you well.


I am reaching out to seek your legal advice regarding a distressing incident that occurred with a Swiggy delivery boy during a recent order I placed. The situation has left me feeling threatened and concerned about my safety, and I would like to understand what legal options are available to me.


Here’s a brief overview of what happened:


On *st of September ****, I placed an order through Swiggy Instamart. The total amount of the order was ₹***.

Upon delivery, I handed the delivery boy ₹***, but since he did not have change, I provided him with ₹*** instead. The correct change I should have received was ₹*.

Instead of giving me ₹*, the delivery boy sent ₹** via GPay and remarked, "Keep the * rupees, you will need it."

While this comment was strange, what followed was far more troubling. He sent me the remaining ₹* via GPay along with a message that read, "bahar milta toh bohot maar khata," which translates to "If I met you outside, you would have been beaten badly."

Additionally, he has been sending me middle finger emojis on Google Chat, which is highly inappropriate and deeply unsettling.


As someone who struggles with mental health issues such as depression, anxiety, ADHD, and possibly schizophrenia, this incident has significantly exacerbated my condition. The threatening behavior of the delivery boy has left me feeling unsafe in my own home.


I am considering taking further action, and I would like to understand my options. Specifically, I am weighing the following possibilities:


*. Filing a police report to document the incident and seek protection.

*. Approaching a news agency to publicize the issue and raise awareness.

*. Filing a legal case against the delivery boy and/or Swiggy for harassment and emotional distress.


Given the severity of the situation, I would greatly appreciate your guidance on what steps can be taken from a legal standpoint. What actions would you recommend based on the details provided? How can we ensure that this situation is handled appropriately to prevent any further distress or threats to my safety and a fair compensation has been made.



PFA proofs; I can also arrange for CCTV footage from my residence while he ran away from my house.


Thank you for your time and consideration. I look forward to your advice on how to proceed.