Indigo 159
- Disrespectful Discourteous and ill mannered behavior of Counter Executive Mr KARTHIK TEKUR Open
Priyanka Danane filed this complaint against Indigo 159 on Oct 08, 2023
Dear Team,
Today **/**/**** I had a flight from Pune to Chennai with Indigo Airline *E *** at **:**AM I reached at airport around **:**-**:** AM and due to long queue which was checking by Police Officer it took ** minutes to reach at Indigo counter around **:** AM, there was a executive Mr. KARTHIK TEKUR who checked my ticket and the response from him was very shocking and surprising for me he says "that you can not fly now as you are late and counters are closed" I requested him that I am on time and may be its just the matter of ** minutes which you took to check my tickets and then I requested him to please accept it and allow to check inn my luggage and issue me a boarding pass then his response was so offensive he replied "what so ever it happened I will not allow you to fly" and the same time my husband called me and i explained him the situation and even my husband requested him and says "I have another option for you and Pay **** Rs and I will book you the next flight" then my husband asked me to talk with the manager and luckily at the same the manager Mr. Thakur came over there and asked me very politely about the issue and after listening and understanding my situation he immediately allowed and accepted check inn my luggage and helped me with the boarding pass.
Now, my concern is If Mr. KARTHIK TEKUR was so rude, disrespectful and offensive in his behavior and talk How come the Indigo Staff has accepted it !
I do not have any problem with Indigo Airlines, this was the second time I had travelled with domestic flights and from the last ** years I am flying through Emirates, Fly Dubai, Air India, Spice Jet, Air Arabia and I have never ever experienced such a rude and disrespectful behavior of any staff.
I highly urge to the respective team and Indigo management to please investigate the entire matter through CC TV and take a strict and appropriate action against Mr. KARTHIK TEKUR so next time onwards there will be no other woman will get encountered with such offensive behavior and I am really thankful to Mr. Tejas the manager who solved the issue immediately and helped me.
Regards,
Dr. Priyanka Danane
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Indigo 159
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