- Denied for the refund Open
I made a booking at OYO Rooms Collection O ***** Alreef Residency from *rd May **** till *th May ****. When asked for dinner the staff their rudely replied that they went reheat the food leftover from the morning and the food which was served was pathetic, the chicken was old. The conditions became so pathetic that I had to check out in the middle of the night. When I contacted Oyo for assistance Ms Meenakshi, the guest experience manager denied taking the credibility of the hotel's action. I wasn't even asking for the full refund all I asked for the refund for the one night but I was denied that. It pains me to see that all OYO is doing is minting money without taking any responsibility. It doesn't matter to them the trust we ensure in them while making a booking. Had I opted for an offline mode of payment I would've been charged according to my stay in hopes of making the process easier for them. I am slapped with different kinds of charges and denied my right to refund.
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"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
I had booked an OYO room on **-**-**** booking ID (KQIE****), KBR Residency, on **-**-**** I got a call from the hotel that there is a water problem so cancel your booking. After that, I immediately called Oyo and told all my problem on that da...
Aug 03, 2019 by Abhishek chowdhury
Oyo ***** charged. Me extra amount of ***rs while my payable amount is ***rs they charged me amount of ****rs. Last night at *am I BOOKED oyo ***** for rs *** but when I reached at the hotel. the hotel staff and mob app both were showing me...
Jul 19, 2019 by Pragyesh Dixit
We were recently in Darjeeling and booked rooms through OYO, when we called the property for the address he flatly denied to provide the address and said the rooms were full. We were * families stranded by not knowing what should be done, we we...
Jun 14, 2019 by Prashant Balakrishnan Nair
The company is a congregation of unprofessionals. My entire family was left stranded in middle of the night in mysore. The hotelier switched off his mobile and upon enquiry it was found that OYO had not paid them for past few months.The hotel m...
Jun 10, 2019 by SubhenduT
I have booked my OYO room with booking ID for * days and I paid Rs. ****. I did early checkout before ** hrs and their guest experience manager said the rest amount will be refunded but now they are saying I didn't even stay irrespective of giv...
Jun 01, 2019 by Ranu Kumar Singh