Durian
- Delivered Old/used furniture Closed
Ravi shankar filed this complaint against Durian on Nov 21, 2018
I purchased a Sofa set ( Perry: *+* seater) from the Ranchi showroom of Durian during the Diwali sale for Rs. ******. When the sofa set was delivered on November **,****, I found that the *-seater sofa is new but the *-seater sofa is an old/used one. There are general signs of wear and traces of use like colour change (yellowing), creases in the sitting area and flattening of the leather grains ( eg. armrest) . It has also been polished to hide the dust and dirt. When I contacted the dealer ( Kumar Complex, Opposite IGNOU, Road no. *, Ashok Nagar Road, Ranchi, Jharkhand, ******) , I was assured that the sofa will be replaced but they do not seem to have any such intentions. They have been avoiding my phone calls and delaying the matter.
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Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Durian
Resolved
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Oyo Hotel
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Nithin Das
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