- Defective trundle bed from PepperFry Open
Order Id: *********
Had ordered a Trundle bed from PepperFry and later custom ordered a mattress based on the size. The trundle bed started making squeaking sounds right from the first day/use, second day the plank broke.
The PepperFry carpenter said they "could fix the plank but there is no guarantee that it wont break again. The design is such that the noise would continue to exist. please call up the support and let them know..".
I want PepperFry to refund cost of bed + mattress. The mattress was custom made for the Trundle bed, hence, its a loss for me apart from the inconvenience faced due to non-responsive PepperFry Support (i had to call them twice on phone, apart from multiple support request on their website.
The link to 'Escalate to founders' is a joke, it doesnt allow you to escalate or track your previous complaint & unresolved complaint, neither does it send the details of your complaint to your email.
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."
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May 04, 2019 by Arunadhri
Pepperfry - Refund not made Closed
Order ID: *********. Defective product supplied by Pepperfry. Returned on **/**/** and refund was to be made within * to ** days. Neither refund made nor Mr Ayan Panigrahi (Studio Pepperfry, Saltlake Sector * Kolkata) nor customer care giving a...
May 03, 2019 by SHAILESH KABRA