- Defective trundle bed from PepperFry Open
Order Id: *********
Had ordered a Trundle bed from PepperFry and later custom ordered a mattress based on the size. The trundle bed started making squeaking sounds right from the first day/use, second day the plank broke.
The PepperFry carpenter said they "could fix the plank but there is no guarantee that it wont break again. The design is such that the noise would continue to exist. please call up the support and let them know..".
I want PepperFry to refund cost of bed + mattress. The mattress was custom made for the Trundle bed, hence, its a loss for me apart from the inconvenience faced due to non-responsive PepperFry Support (i had to call them twice on phone, apart from multiple support request on their website.
The link to 'Escalate to founders' is a joke, it doesnt allow you to escalate or track your previous complaint & unresolved complaint, neither does it send the details of your complaint to your email.
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."
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May 11, 2019 by I Kowda
I purchased the product only after seeing the *-day return policy. After assembling the bed we noticed that the floorboard is not attached to the frame of the bed and comes loose very easily. After initiating a return stating incorrect product ...
May 04, 2019 by Arunadhri
Pepperfry - Refund not made Closed
Order ID: *********. Defective product supplied by Pepperfry. Returned on **/**/** and refund was to be made within * to ** days. Neither refund made nor Mr Ayan Panigrahi (Studio Pepperfry, Saltlake Sector * Kolkata) nor customer care giving a...
May 03, 2019 by SHAILESH KABRA
I raised an order ********* on Mar *, ****, *:** PM. I waited till **th March for the delivery. When the delivery guy came at my door, they opened the package and I found it as the wrong product. I rejected the product at the same time. Deliver...
Mar 24, 2019 by Rahul Verma
I am appalled by the customer service that I’ve received regarding the cancellation of order at Pepperfry.com. Not sure who is managing the service desk, but their customer care executives are extremely unempathetic. I had placed two dupli...
Mar 05, 2019 by Arpita Rao