Amazon.in - Defective product received

Hrudaya Ritika filed complaint against Amazon.in on Jul 25, 2021

I just received a product ordered on Amazon today and I got a defective product. Noise cancellation feature was not working and gets disconnected at random intervals. I contacted Amazon nearly * times and what they mentioned was not to call them back. They were forcing me to get a job sheet from the product brand, but there is nothing mentioned in their policies about job sheet. I mentioned them clearly that I cannot travel during this pandemic even after a lot of explanation they wouldn't even care and listen. Even reviews of the product says defective products received for customers.
Order no: ***-*******-*******

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Amazon.in

416

Total Complaints

151

Total Resolved

36.30%

Consumer Satisfaction

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