Asus India
- Defective laptop sold by asus Open
Dakshit chopra filed this complaint against Asus India on Sep 17, 2021
Last year, on ** December,**** I bought ASUS TUF A** (Notebook FA***II) laptop for ***** INR. For a while, I didn't used headphone jack, otherwise it was working fine.
It was around February, when I plugged in my wired headphone, which didn't work, so I did system reset and all sort of things. I contacted their engineer, he couldn't find hardware issue, and due to my university exams, I told them to keep my complaint open, but still they closed.
Till July, I called them for onsite visits three times, but they couldn't fix the laptop.
Also in the meantime, my keyboard keys got faded, which was not expected from such an expensive laptop, so I called them for replacement on * August,****.
That day, engineer spotted manufacturing defect in headphone jack. After replacement of keyboard, my system ran into BSOD, and soon after bluetooth stopped working. I called the engineer specifically to fix, and he couldn't fix the bluetooth issue properly. Also, my wifi started malfunctioning, obstructing me from using laptop.
I had university exams in August, so I asked them to keep my complaint open and applied for motherboard replacement as advised by onsite engineer.
They fixed onsite appointment on * Sept,**** with RMA INGHM*****. But they didn't even contact me, and after calling them, they told me that part has ordered. They didn't tell why they cancelled the appointment.
Later they kept me darkness, I called them every other day to know status of my complaint. The customer support has no idea, so they started asking me the questions, which they were supposed to ask to service centre (like is your part delivered to service centre).
Appointment was fixed on **/**/** and **/**/**, but no one showed up and they didn't inform about cancelling of appointments.
Everytime I call them, they say engineer is on their way, but neither the engineer nor the asus customer support, contacted me till now.
The laptop has been hindering my work, since I am failing to do my lab work in college.
The customer support has been lying and so I have asked for refund, since ASUS India dont know professionalism of handling a situation. Their engineer damage the laptop and the keyboard on laptop is made of cheap quality which fades away quickly.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Asus India
Resolved
Frustrated? File a Complaint
Goibibo
"I am thankful to Voxya team for resolving my complaint within few days."
Rupak Mitra
Related Complaints
Asus India - Ms word not working Closed
Suddenly my ms office has stopped working.i am not able to use it....
Oct 26, 2023 by Anjalli desai
Asus India - gmail com Closed
Hi, I registered on https://www.asuspromo.in/ to avail extended warranty for my newly purchased ASUS gaming laptop within their offer period. This request was rejected, stating the registration was not done in ** days from the date of invoice....
Aug 30, 2022 by Nikhil Mohan Satam
Asus India - Asus rog 5 multiple motherboard failures Closed
I bought Asus ROG* phone **GB ram/ *** GB storage from flipkart on June **** for Rs ***** under nocost emi using my credit card. First few months everything went fine. On November **th **** my wifi/hotspot stopped working. I searched google for...
Dec 22, 2021 by Harish S
Asus India - Asus india not refunding my money Closed
I bought the Rog* model( AS ZS***KS)from flipkart on may**th this year Which is under warrenty after using it for around * months the phones Wi-Fi and hotpot stopped working all of a sudden after that automatically shutting down and then on t...
Nov 21, 2021 by Ankit Ranjan
Asus India - Phone not repaired and refund not provided Closed
Sir, I have purchased Rog Phone * and got delivered on *nd May and after using it for hardly * months and few days I got a hardware problem and problem was that its hotspot and wifi weren't turning on and after complaining they told me to visit...
Sep 07, 2021 by Harsh Raj
