Myntra
- Defective GUESS brand watch delivered and return is not being accepted Open
Vishal Nigam filed this complaint against Myntra on Jan 27, 2022
On Jan **, **** (*:** PM) a product name "GUESS men navy blue analogue watch" worth Rs.**** got delivered,
After opening the package we found that inside the watch dial the Date/Day dial hand (pin) was out of socket and was not working, although the watch was working but the date sub-dial inside the watch was not as the pin (hand) that points towards the day (i.e M,T,W etc) was broken and out of socket,
So I immediately opened the myntra app placed the return request (as exchange option was not provided), at *:** PM (on the delivery date itself of Jan **, ****), within **-** minutes of the delivery I placed the return,
So the next day the delivery guy came and informed me that since the product is defective/damaged I need to upload photos as he had request of smart pickup, so I informed him there is no option to upload the photos while I was placing a return on myntra app, then he informed me how to do that and I did that after placing my request on hold,
After ** hrs my return request was canceled telling me that the product was quality checked in warehouse so they can't accept return, And since then I have been trying to place a return / exchange but every time the same thing happens,
I called almost on a daily basis (except **th january ****) to talk to the agent and explain my issues and spend around **-** minutes but nothing seem to work,
I have been a customer of Myntra and it's parent company Flipkart since **** when I was a kid, (been ** years), with flipkart recently I purchased high value items like (iPhones, headphones, android phones and stuff) also my brother shops online from these company frequently as well, As the matter of this watch, I had purchased as a gift for him, and now I am facing this issue for my long term loyalty towards Flipkart/Myntra brand,
However, one thing is for sure that I can never sit back when it's not my fault,
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Myntra
Resolved
Frustrated? File a Complaint
OntheShop
"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."
Debalina Ghosh
Related Complaints
Myntra - Myntra credit expired Closed
I had around **** ruppess in my myntra credit which is supposed to be expired by March **,**** (which I got via email), but it got expired prior to that itself. How is this even possible...
Mar 12, 2024 by Ashvathe S
Myntra - Package delivered with missing item Closed
Got my parcel delivered on *th March from myntra via ekart. Ghe parcel as per my mail had * tshirts but I got only two...
Mar 10, 2024 by Kritisamnani
Myntra - Brand name not available Closed
I have ordred some product but tag is not comed with it but now they are not returing...
Mar 04, 2024 by Sj
Myntra - I got wrong product delivered and now Myntra is denying exchange Closed
I ordered redtape shoes, but I got delivered wrong product, so I called customer care and registered a compliant, they said we accept your claim and exchange is in process, but when the exchange came the ekart delivery person denied my exchange...
Feb 10, 2024 by Mohit Mali
Myntra - Unable to return Closed
Tried to place return request but unable to do so. Called coustomer care said return window closed but on app it was showing last date today .....
Feb 09, 2024 by Apeksh Ashok Phadte