Lenskart
- Defect in product and not exchanging Closed
Swapnil Shrivastava filed this complaint against Lenskart on Aug 18, 2023
Hello there,
On *st August ****, I ordered my Transparent Full Rim rectangle glasses from lenskart, it arrived on *th August.
And within *-* days i faced several issues with that glasses :-
*. My severe headaches due to new glasses
*. Its hinges were so loose, it got broke out in just * week.
*. My specs case were also worn out
And much more issues with it,
So at ** August, i have * options,
*. Exchange it
*. Get a Refund
So i go for exchange (thinking, previous glass fault can be mistaken)
So for exhanging i clearly mentioned all * reasons and booked for exchange,
Process was simple
*. My old glass will be picked up by courier to Lenskart.
*. Then Lenskart will exchange that with new glasses.
But now real problem started,
Two times this happened,
ON **/**/****,
*. Pickup guy from delhivery refuses to pick up my order saying there was no mentioning of broken hinges in the forum (which i clearly mentiones in time of exchanging) and he refuses to pickup, then new pickup got rescheduled.
*. Again on **/**/****, new pickup guy from delhivery again refuses to pick up for various reasons.
My exams are going on, i am facing terrible issues and this is so overwhelming.
Very bad customer service from Lenskart.
I was fallen out of patience and then looked forward to complain in consumer court.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Lenskart
Resolved
Frustrated? File a Complaint
Tatasky
"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."
Mannu Datta
Related Complaints
Lenskart - Refund Not credited Closed
I have ordered one normal frame from lenskart and they have delivered it after the promised date of delivery. As I didn't like the product I initiated return. Even after the product was handed over to the courier partner, continuously I was get...
Aug 30, 2023 by Chanchal
Lenskart - Delivery person bad behaviour Closed
Yesterday my product has tó delivered by the delivery person without call rescheduling and when I call yesterday he said u r not pick without call then he said yesterday I’m coming nearby only plz come down of ur building I came I wait * hou...
Aug 30, 2023 by Sourabh
Lenskart - Not accepting refund Closed
I am a regular customer of lenses from lenskart since past ** years.I placed an order from kankurgachi lenskart store kolkata on ** may ****.Generally when we have * spare lens we do place an order for lens as it might happen that the one which...
Jul 07, 2023 by Nidhi Goenka
Lenskart - Improper eye checkup Closed
Lensakart guaranteed eye checkup at home for * persons, however the person who visited my home was a salesman and did an improper eye checkup. I was charged ** rs as well. This is highly not acceptable. Please reach out to me...
Jun 24, 2023 by Akshay Ghosh
Lenskart - Order not placed money taken no refund processed Closed
On **th May, **** Kavesar Lenskart took my purchase and accepted my money via credit card. I find out next day that no Order ID is generated and no purchase was ever recorded.Blaming as System Glitch. My refund is not being processed. All r...
May 28, 2023 by Neha Mahadik
