Metalkart In Punam Metalcrafts
- Damaged product delivered Open
Sourav filed this complaint against Metalkart In Punam Metalcrafts on May 13, 2024
We ordered a designer mirror from metalkart. The product came as damaged. The mirror was broken. The packaging doesn't have the fragile tag. So when I raised a complain The customer care called and told they don't hav return policy for glass objects. Even they are not taking the responsibility for the damaged product. They are blaming the courier service. They asked me to again pack the mirror and make an unboxing video so that they can share with the courier team and blame.them. After few days they mailed saying they can't do anything as courier team is is not accepting the damage. As a goodwill gesture this guys are saying they will try to replace the product provided I have to bear both the shipping of the damaged product and the new product. But even in that they can't guarantee the product will reach safely to.us.
*st of all, no fragile tag was there in the packaging so how will be courier guy understand it's a mirror inside. Secondly why are they charging for the shipping again. Its their mistake to send damaged product which they are not accepting now
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Metalkart In Punam Metalcrafts
Resolved
Frustrated? File a Complaint
Flipkart
"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."
Nirmala Mary
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