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Swiggy instamart - damaged item received as well as rice packet full of worms

Simran Jaiswal filed complaint against Swiggy instamart on Aug 12, 2023

I ordered about ** items altogether and everything was packed except ice cream. Delivery agent handed me fully damaged ice cream, upon asking he said "compliant kardo kuch nahi hoga" I find it funny as even they know that swiggy never does anything for such cases yet I dropped an email with images however response received was "feedback passed" I ignored it. I started unpacking items and I ordered Gobindo bhog premium rice *kgs which is full of worms and I am unable to upload video via email so I raised it on Twitter yet I have not received any single replies on it. The fact I paid RS *** for rice , I will never expect item like that. Why won't I asked for replacement/refund because I paid for both.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Swiggy instamart

57

Total Complaints

32

Total Resolved

56.14%

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