Hathway boardband Chennai
- Continued Disruption of Internet Services and Misrepresentation of Complaint Closure Dates Hathaway Open
RANJITH SURAM filed this complaint against Hathway boardband Chennai on Jan 02, 2024
I am compelled to bring to your attention the egregious actions and fraudulent practices I have experienced with Hathway, a service provider I trusted for reliable internet connectivity.
Despite repeated attempts to resolve the persisting issue of a lack of internet connectivity following my recent recharge, Hathway's actions have been nothing short of deceptive and unscrupulous.
On December **, ****, I initiated a recharge for my Hathway connection (Account Number: **********). Shockingly, it took an unacceptable * days until December ** for a Hathway agent to provide the promised connection. However, upon scrutinizing the Hathway app to review the details of my lodged complaint (********B****** dated **nd December ****), I uncovered a disturbing revelation. The closure date was deceitfully marked as December **, blatantly contradicting the actual connection date. This blatant misrepresentation and falsification of complaint closure dates are deeply concerning, hinting at an intentional attempt to deceive and defraud the customer. I possess irrefutable call records with Hathway agents that validate the true connection date and expose the misleading closure of the complaint.
Adding insult to injury, my internet connection abruptly ceased once again on January *, ****. Swiftly, I lodged a new complaint on January *, **** (********B******). It has now been an infuriating ** days since the recharge, and I continue to endure this harrowing inconvenience without access to vital internet services, despite my proactive efforts in reporting the issue.
Hathway's lack of resolution or communication demonstrates a severe disregard for customer welfare and integrity. Their recurring negligence, coupled with the deceitful manipulation of complaint closure dates, epitomizes their disregard for ethical business practices.
Should Hathway fail to promptly rectify this pressing matter, I am left with no choice but to escalate this issue further. I am actively considering filing a consumer complaint, highlighting their acceptance of payment without delivering adequate service and their troubling pattern of falsifying complaint closure dates.
Furthermore, I demand compensation commensurate with the duration during which I have been unjustly deprived of internet access. This compensation should be added to my validity period as reparation for the immense inconvenience and distress caused.
I implore the public to take note of Hathway's misconduct and join me in demanding accountability. It's imperative that the concerned department prioritizes and expedites the resolution of this distressing situation without any further delay.
Your support in rectifying this issue and restoring integrity in service provision would be immensely appreciated.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Hathway boardband Chennai
Resolved
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