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K Rami Reddy filed complaint against Make my trip on May 8, 2023
We have booked tour package in Makemytrip under Booking ID NL************* which includes * adults and one child for *D and *N.
I had already paid ******/-rs inclusive of all and booking was made * months before with company.Now, team informs me that "GOFIRST" airlines has gone to bankruptcy, hence,I have to take care of booking on my own by spending money from my pocket that too just a week before which is coating ****** for * members to and fro.(schedule date of flying is **th May, ****)
First of all, company is solely responsible and liable for the entire tour package, there was no condition as such the customer has to book the flight tickets incase of closure/bankruptcy of airlines. Now, team woke up on sunday and informing me to book the tickets, which is arbitrary, illegal and daylight dacoity liable to be dealt with penal laws. Being a reputed company in the tourism business they should have been prepared for all kinds of risks and they cannot run away from this by throwing the burden on the customer.
They are not ready to cancel the tour package as they are saying it's against cancellation policy.Now our money is stuck and journey is only a week ahead and the company is not providing any kind option to reach thailand .
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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