- COMPLAINT REGARDING POOR SERVICE DEFECTIVE PARTS SUPPLIED IN TATA HARRIER XZA VEHICLE ^Open

AKASH AGARWAL filed this complaint against Tata Motors on Feb 23, 2023

We write to inform you that we have purchased a TATA HARRIER XZA+ model from Dhansree Tata Motors on **nd Nov, **** in the name of our company .The vehicle was purchased keeping in mind the Make In India initiative of our Prime Minister and to support our Indian Industries, and for this reason we chose to buy TATA vehicle by ignoring their rivalries. But unfortunately, I regret to inform you that we might have made a wrong decision in going with the TATA product.

The vehicle was running swiftly till **k kms when we had to change our car brake pads for the first time, then again after **k kms we had to change the same brake pads, but the real problem started after this when the brake pads started wearing off after every **k kms and similarly again after **k kms and then after *k kms and then again after *k kms and so on its going the same way.

The vehicle is maintained periodically on time , infact before time and the vehicle is always sent to the same dealer for any of its inspection or servicing requirements. Till date on an average, the vehicle has been sent to the dealer for more than ** times minimum in a span of two years time and also a hefty amount is being paid every time the vehicle comes from the dealer. But irrespective of all these efforts , the vehicle is giving a regular problem and dissatisfaction to the owner.

We have personally talked to the Dhansree Tata Motors owner and have asked them to resolve the issue and for that we have followed each and every suggestion provided to us by the owner and we have implemented the same and also as asked by the owner to change the tyres, change the brake disc, brake pads, pulleys, etc the same has been done by them and the amount has been paid for the same .

Unfortunately, the problem still persists and just after driving for *k kms , the vehicle starts giving the same problem and again we have to send the vehicle to the dealer and pay a hefty amount and then again the same process goes on.

The vehicle reached my home yesterday evening i.e. **st Feb, **** and to my surprise I have to send the vehicle again to the dealer on **nd Feb, **** morning, because they are not able to solve the problem at all.

We would like to ask, are the vehicle spares which are provided are of genuine quality, or the technician who does the job work are capable enough, or has it become a revenue earning source, or has it become a way to harass your genuine customers, or have the TATA Motors and their representatives and the authorised dealers have turned their ears off to the genuine complaints of their customers. Because, as a customer we are facing a very hard time in dealing with the vehicle, as the vehicle is being bought for our business related work and with these issues with the vehicle we are having a very hard time in running our business. Is the TATA Motors or the dealer going to compensate for the difficulties faced by us in not being able to run our business efficiently? because of their poor standard vehicle or are they gonna compensate us for the hefty amount we have paid and the times the vehicles have been in the dealer ?

At last, we request you to please look into the matter at the earliest without any delay and provide your best team and get us an ever lasting solution to the problem.

Sorry to say, but if the above problem is not solved as soon as possible, then we would be only left to go with a legal solution.

(All the Job Card, service details can be provided if needed)

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