Hp
- Complaint Against HP for Denial of Warranty Service and Unjust Repair Charges Open
Chetan Gour filed this complaint against Hp on Jul 11, 2024
Dear Voxya Team,
I am writing to file a complaint against HP regarding the denial of warranty service and the demand for unjust repair charges for my laptop. I purchased an HP laptop ** months ago, and it is still under the warranty period. Recently, I noticed a yellow discoloration from the bottom side of the laptop.
I contacted the HP Support team via WhatsApp to address this issue. Despite a lengthy conversation, the support team informed me that the discoloration is considered physical damage and is not covered under the warranty. They have quoted repair charges of INR **,*** + GST + Technician charges, which I find unreasonable and unfair.
I believe this issue should be covered under the warranty as I have not caused any physical damage to the laptop. I request the consumer forum to investigate this matter and ensure that HP honors their warranty obligations without imposing unjust charges on the customer.
I have attached relevant documentation, including the purchase receipt, warranty details, and the conversation with the HP Support team, for your reference.
Thank you for your assistance in resolving this matter.
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Resolution Demanded:
Replace / Fix problem
Hp
Resolved
Frustrated? File a Complaint
Byjus
"Thanks to Voxya, I have got the refund back from Byjus :)"
Mohammad Ashfaque
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