Bookmyshow - Cinema didn t play the movie They don t send any cancellation notification or message about refund

On ** Friday evening I booked a ticket for a movie. When going to the theatre the theatre management says iam the only person who booked a ticket for that show. Therefore the theatre management decided to cancel the show and they said refund will be there. But I didn't receive any notification about cancellation or refund. On this particular issue I chat with the person name mahesh that person Said please be patient the theatre management have to inform that. Iam waiting for nearly * days but didn't receive atleast any notification about refund or cancellation. Please take necessary action on bookmyshow for the inconvenience that occurs to me.