- Cheated by OYO Rooms Closed
This is regarding my Booking ID MUFT****. I had booked with hotel OYO ***** Mumtaz Mahal in Agra for *th March ****. On the after noon of *th March ****, i got to know from the manager of the property that the property was going to be closed for renovation with immediate effect. I had called him to let him know my late check in time. He had also told that he had informed OYO hotel about the sudden change via email just when I called him around *.**pm.
Knowing this, i called customer care and Mr. Nitesh booked me with hotel orchid. He also told that any extra amount incurred would be adjusted by OYO as the cancellation of my initial booking was not by me but by the property.
But while checking out, i was asked to pay ***/- and your customer support was working on a resolution for almost *.*hrs. As i had to leave, i paid and checked out.
I called and emailed OYO hotels multiple times but they put the call on hold for a long time to check with the manager of hotel mumtaz mahal! Wonder that they did not get the email from the hotel manager about the property being cancelled for renovation. Also, how can someone close the hotel for renovation in such a short time!!
Emails to the customer support are reverted saying the issue was resolved where as it was not resolved. Kindly look into the matter as this is a clear case of false promise, harassment and cheating.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"
OYO Rooms - OYO Refund Closed
I had booked my oyo room with full payment for **/**/**** at Aunrag INN (Mysore) for * pax with * year child. When i reached at property, they denied me stating that room is full though my booking was confirmed. Property owner requested me th...
Apr 15, 2020 by PRADEEP RAO
I booked hotel for my Goa trip from OYO on **.**.**** and paid full amount Rs.**,***/- via Google Pay but they cancelled my booking cause i unable to receive their call after few days of booking. I received message from OYO that my booking is c...
Mar 06, 2020 by PRAGNESH RAMANIKBHAI PARMAR
Oyo Rooms, also known as Oyo Homes & Hotels, is an Indian hotel chain. It is the world's third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes and living spaces. Founded in **** by Ritesh Agarwal, OYO initia...
Feb 27, 2020 by Rahul Garg
Hi , I have booked resort through oye and when i reached the property , they denied saying that from past * months they are not accepting any oyo booking .Later had a discussion with customer car executive , they have agreed for cancellation an...
Nov 21, 2019 by Anoop KR
I online booked hotel room Stay@home in Pune on OYO portal and and made payment of Rs *,***/- on **/**/** for the period **/**/** to **/**/**, booking Id NTMZ****. While I reach Hotel for check in , Hotel manager denied by saying there is no ro...
Nov 17, 2019 by Durgesh Singh