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Icici Merchant Services - Charges for pos machine

Ujjwal Singhania filed complaint against Icici Merchant Services on Oct 28, 2023

I have complained the Icici merchant to disconnect my pos machine and all the services on * sept **** and to pickup the machine. Till know no one has come to pickup machine I have called customer service **+ times every time they give me another date and know they have charged me for terminal recovery rs ***** . they have told they will charge only for cancelation around **** but are charging for the whole machine I have machine in working condition and have told to pickup.and refund my Money they have given me another date.first there agent have told the machine is free for life time and no charged will be there but I have lost around ***** thousand approx from them.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Icici Merchant Services

7

Total Complaints

2

Total Resolved

28.57%

Consumer Satisfaction

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