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Zomato - Charged for the food but not received food nor refund

Shashank filed complaint against Zomato on May 8, 2019

I ordered something on Zomato on *th May. I reordered because the restaurant did not have an item I ordered at that time, but mistakenly ordered the same items again. When I tried to cancel one of the orders, I couldn't do it without losing all the money I had paid. One of the orders was cancelled at restaurant's end, but Zomato shows both orders delivered and I was charged for both of them while I received only one.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Zomato

1090

Total Complaints

593

Total Resolved

54.40%

Consumer Satisfaction

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