PayTM - cash didn't credited to my paytm wallet

I tried to add money to wallet from my Hdfc credit card on May * (*:** am) due to hospital needs. It debited from credit card and didn't get credited to my paytm wallet. I tried calling their customer care that guy told me if the money got debited from the card it will either reflect or refund to my card in a few working days. That didn't happen so that I called them again then the other guy told you didn't have done KYC, that the reason. So I finished my KYC detail still, it didn't reflect on my wallet. I called them today and told the same. A lady transferred the phone to the supervisor and that guy looked into the issue. They told their system shows the payment was successful and while he checked he told me its true that the amount didn't get credited to my wallet. He told me they will call me back in * hours which didn't happen even after * hours of promise. Its been * weeks I am stuck with that **k money and the best part is there is **x* helpline. They close my issue as solved by themselves. Kindly note down my order no. **********. It still shows processing in my app.