Byjus learning app
- Cancellation of Byjus Kit Closed
I have ordered the Kit on **th Sep'** and my kit was delivered by Sep Month End. When i have ordered the kit, i was not explained about the return policy & Sales Executive Mr Ajay Sharma Committed there will be regular follow up from the mentor to support my daughter learning. Initially i have got a mentor support for * weeks, after that there is no response & when i call the Customer care they have informed there is change in Mentor, my daughter slowly lost interest in using the kit, then we understood the content which was shared is not relevant to her current academics. To add up this my ophthalmologist also advised not to use any electronic gadget. All this issue made me to return this kit & claim the refund, then i have written the mail to Byjus support team to initiate the refund. Mentor Iyswarya was not responding the mail & but over the phone she claimed that as per the policy i cant return the kit & i have to return within ** days. When i have explained that it was not communicated to me she has send an application form and told that it was signed & agreed by me. The form she sends is not belongs to me but the operations team has that form as proof in my booking. When i tried to explain about the i was not explained about return policy, She arranged the Call back with Sales Executive Mr Ajay Sharma, he tried to do cover up his mistake he told that will send the form now, requested asked me to sign & send. But i have refused it as i feel i was cheated in the entire process. After that i am trying to reach the Support centre & Iyswaraya i have not got any calls & reply mail to resolve this issue. I feel very bad as there was no proper customer support & zero belief in this company that they will enrich my Daughter Knowledge . I need to return this kit and get back my amount at any cost
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Refund / Credit for purchase
"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."
Byjus promised me a refund of my downpayment of ***** rupees if i cancel the subscription within ** days..but now saying its not possible and instead asking me to pay the EMI...
Nov 30, 2022 by Anjum Fathima
I want to cancel the byjus course because of their bad services and the fake promises which they did at the time of taking the subscription,but now they are not fulfilling anything properly,the live classes are not so good and satisfactory.At...
Jun 12, 2022 by Shristi kumari
Sir I have purchased byjus course for class * to ** for my son SWARN SINHA on ** Feb **. for which I have paid ***** in cash and loan of *****. when apply for cancellation they give me discount and sanctioned a loan of ***** as told by them tha...
Apr 18, 2022 by NAVIN KUMAR SHINHA
Inspite of cancellation before * months and getting confirmation of cancellation, they are calling me continuously and asking to pay, sending me gpay and razorpay links every half hour. Worst service. They called my wife and asked her to pay to...
Apr 04, 2022 by Ramji Loganathan
Every month my emi is deducting from my bank account and no online classes from * - * months and the counsellor appointed is not attending calls and later Informed and she attend calls talk rudely and cut off calls and say do whatever u c...
Mar 26, 2022 by Neelam