Swiggy
- Cancellation charges applied when i did not even cancel the order Open
Ajith Shetty filed this complaint against Swiggy on Aug 30, 2019
I ordered two half plate momos from apetite momos airoli. I was ordering for my ofc location but accidentally selected my home address which is my default saved address. As soon as i finished completing the order, i realised it and applied for a cancellation.this is before the restaurant started preparing the order and the cancellation charges would not have apllied. The swiggy customer care executive suggested that he can change the order and talked to the delivery guy. The deliver guy agreed, i called the delivery guy and he agreed with me too saying he will deliver to the new address which is *.* km (** mins) from my home address. I was going to get the order at my ofc gate and which point another swiggy executive called me asking me my new location. as i was in the office lift, i was barely able to listen to him and the call was disconnected. I was halfway to my office gate and the delivery boy was also like * mins away andi get a notification that my ordered was cancelled. The delivery guy refused to give me the order as it was cancelled and i get a messaged that ** rs would be deducted from my account. I again tried calling the swiggy guys but the number thru which they called in not connecting. And i talked to * different guys but to no avail. They told me that their system has the entry the delivery guy called me again and again and i didnt pick up when the call wasnt even from the delivery guy. Absolute robbery of money.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Swiggy
Resolved
Frustrated? File a Complaint
Yamaha Motor
"I am delighted with the Voxya team, in 2 days they resolved everything for me. Thank you for all the support and quick action. "
Chandan K S
Related Complaints
Swiggy - 1 quantity delivered for 2 ordered meals Closed
I had ordered * quantity meal from wow china on swiggy app on **th aug afternoon. The delivery guy brought only * and was arguing that I ordered only * and he delivered whatever he got from restaurant. He asked me to give complaint over chat. W...
Aug 22, 2024 by Kiran Jha
Swiggy - Order not delivered Closed
I ordered halfiram sweets from swiggy it’s showing delivered but not received to me....
Aug 19, 2024 by Divya kumari
Swiggy - Need a copy of restaurant bill paid last night Closed
Last night I paid Rs **,***/- on my credit card at BUNDLTECHN at the restaurant 'Sutra - The Gastropub' DLF Cyber City, Gurgaon. The ORDER #***************. I am requesting you for a copy of the invoice... i requested for the same on Chat with...
Aug 17, 2024 by ASHISH KANKAN
Swiggy - Food was spoiled and bad smell coming from food Closed
I order the food from Swiggy .. I order the food on **.** Am but I get the food on **.** when I taste the food… bad smell coming from food and totally food was spilled please take the food from my home And taste it and your costumer executive...
Aug 15, 2024 by Aman
Swiggy - Order placed twice and money deducted twice without my consent Closed
Placed an Instamart order on Swiggy. Fast forward to when the delivery personnel show up at my door, I see two of them with the same orders in their hands. I contact Swiggy customer support to get solution on this issue. They deny that their po...
Aug 12, 2024 by Venkataraju Agni