Ola Bangalore
- Cab ride not completed Closed
Pramod Kumar filed this complaint against Ola Bangalore on Apr 28, 2023
With this letter I want to being this to your notice that the issue raised on Friday (**/**/****) has not been resolved and nor has been updated.
On ** April I had booked the ola reserve for * hours in Bengaluru. And mode of payment was chosen Amazon Pay for the amount INR ****.
As soon as the journey begun from our point, we understood that AC of the Cab is non functional. It was hot summer send to remain in that cab for next * hrs was not possible especially when kids are also along. Immediately I raised the complaint on Ola app with Ticket # *********. Without resolution the same got closed by Ola end. Then after *-** mins of journey I requested Ola cab driver to stop the cab as it was not possible to travel without AC for * hrs. He insisted to keep the travel on but we resisted and got down within approx ** mins of travel. As soon as the travel stopped my money from Amazon app got debited. Since that ring I have raised complaints but other than ticket numbers I have got no refund. There are two tickets (********* & *********) still to be resolved. I contacted call center, they also other than raising ticket didn't help much.
I was promised that within ** hrs the issue will be resolved.
In spite of this issue, I have used Ola cabs afterwards ( you can check the details).
I am sure I will get appropriate refund of my money as without travel the same has been deducted. I had expected a better service from Ola. I also want to say that the condition of the Cab was very very substandard.
You can check the entire log of the incident at your end.
Looking forward.
Regards
Pramod
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Resolution Demanded:
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Ola Bangalore
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