- Broken cake delivered twice Closed
I had ordered a red velvet cake from Cake Point via Swiggy with order no. ***********. The cake was delivered however was broken when I opened it. I raised it with the Swiggy support service and ordered for a replacement. I got the replacement order (***********) after a lot of delays. I was fine with the delay but the cake that was replaced was again broken. Since the first cake turned out to be broken I opened the second one in front of the delivery executive and the cake was broken. I told him to take this back but he said he cannot and I have to raise this again via the app only. I raised it again with the support team but this time they had no solution other than a mere apology. They did not replace it further and did not refund the money as well.
It was a birthday cake and I was left with a cake which was broken into * pieces. That's unfair with a customer who is relying on your Swiggy's services. Nobody wants to spend their hard-earned money on something that was not worth it. It is not my fault that both the cakes were broken. It's either Swiggy's or it's the vendor's fault. Why should I bear for their fault? Swiggy had no solution for this other than a mere apology. Truly disappointed.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."
Meri id activate nhi kar raha h koi me call Kar raha hu to koi bhi call nhi utha raha h * din ho gaye h id lagagye huye activate nhi ki abhi rak thanks ...
Jan 06, 2023 by Talevar singh
My Last week **/**/** to */*/** payout was still processing my De I'd was ******* I want my payment immediately ...
Jan 05, 2023 by Jayavel.m
swiggy boy ne mere yahan per order deliver nahin kiya usne kaha ki location khatm ho rahi hai vahin per main khada hun uske bad mujhse WhatsApp per location mangwata hai location mangwane ke bad bhi location per order deliver nahin kar raha hai...
Jan 05, 2023 by Vijay Singh
I ordered * desserts, out of which * were completely melted in the packaging itself & when opened there was nothing present except melted water & ingredients. On talking to customer care, they are saying the customer has to bear the cost of spi...
Jan 03, 2023 by Harshita
Swiggy - WORST FOOD Closed
VERY SPICY AND SALTY FOOD ...
Jan 02, 2023 by HINA PARMAR