- Breach of AMC Contract Service complaint open since January ^Open

AJAY BAMZAI filed this complaint against Eureka Forbes Aquaguard on Jan 20, 2022

I got AMC renewed with Eureka Forbes on *th January for my Aqua Guard Water Purifier , and subsequently same day , I raiser service request as alarm/beep is coming and my aqua guard needs immediate service as it is health scare to my family and child at home . Till date my service request /escalation request / CEO escalation help desk request has not been resolved , which is serous non-service from Eureka Forbes and causing health negligence on part of company.
Service Request raised - **********
Escalation Request- **********
Service request ********** was closed without resolution.
Follow-up ticket was raised by email - **********
Email Extract
Re: complaint no - **********/escalation request no - **********
Inbox

CEO Escalation Desk via sendgrid.net
Wed, Jan **, *:** PM (** hours ago)
to me, ceo

-#-Please-type-your-reply-above-this-line-#-

TicketId: #DNDR-*****


CEO Escalation Desk
**** Jan **, **:** UTC
Dear Mr. Ajay,



Greetings from Eureka Forbes.



We regret the inconvenience caused to you and assure to resolve it at the earliest. As per our telephonic conversation today, we are taking your complaint ********** ahead with our service team for speedy resolution. Reference follow-up number for your email is **********.



Our concern team will call you and schedule a technician visit at the earliest.



We request you to check our service technician’s Id in the mobile app of Eureka Forbes, so to ensure no unauthorized agencies are attending your complaint and using any-non genuine parts.





Regards,

Dipanjan Nag

Escalation Management Team



(D) +***-********

www.eurekaforbes.com



For any further assistance please reach us through following channels:

Download Aqua guard Service APP – Google Play Store (https://tinyurl.com/ycscpe*x) & Apple APP Store - (http://bit.ly/EFLiOS)

Chat with us on WhatsAPP - **********

Log a service request from Eureka Forbes Website (https://www.eurekaforbes.com/customer-service/request/login/)

Type SMS “REQ” & Send on ********** (*Registered Number)

Talk to us on – *********** / **********"




ajay bamzai
**** Jan **, **:** UTC
Hello Eureka / CEO,

I have. Waited two more days , but as usual there is no follow up from concerned team.

Hence I am initiating Legal course for resolution .

Sent from my iPad

On **-Jan-****, at *:** PM, ajay bamzai wrote:

Hello Team ,

Since still there is no resolution and neither concerned team has bothered to call me .

You department seems toothless.

Further , I would moving to consumer court complaint for poor service and incompetence.

And compensation for the mental haressment .

Sent from my iPhone

On **-Jan-****, at *:** PM, CEO Escalation Desk wrote:




Mail sent by CSD@eurekaforbes.co.in support
*

CEO Escalation Desk via sendgrid.net
Jan **, ****, *:** PM (** hours ago)
to me, ceo

-#-Please-type-your-reply-above-this-line-#-

TicketId: #DNDR-*****


CEO Escalation Desk
**** Jan **, **:** UTC
Dear Mr. Ajay,




Greetings from Eureka Forbes,


Thank you for contacting Eureka Forbes customer support. We regret the inconvenience caused to you.



We have raised your concern with our respective team for immediate attention & solution. Your registered complaint number is **********.




We appreciate your patience & association with Eureka Forbes.


Our concern team will call you and schedule a technician visit at the earliest.



We request you to check our service technician’s Id in the mobile app of Eureka Forbes, so to ensure no unauthorized agencies are attending your complaint and using any-non genuine parts.





Regards,



Koushik Mukherjee

Escalation Management Team



(D) +***-********

www.eurekaforbes.com



For any further assistance please reach us through following channels:

Download Aqua guard Service APP – Google Play Store (https://tinyurl.com/ycscpe*x) & Apple APP Store - (http://bit.ly/EFLiOS)
Chat with us on WhatsAPP - **********
Log a service request from Eureka Forbes Website (https://www.eurekaforbes.com/customer-service/request/login/)
Type SMS “REQ” & Send on ********** (*Registered Number)
Talk to us on – *********** / **********"



ajaybamzai_Delhi
**** Jan **, **:** UTC
Still I am waiting to hear from service team .

On Wed, ** Jan **** at *:** PM, CEO Escalation Desk > wrote:




CEO Escalation Desk
**** Jan **, **:** UTC


ajaybamzai_Delhi <ajaybamzai@gmail.com>
*:** PM (** minutes ago)
to CEO, ceo

Still awaiting response .

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