Pepperfry
- Bed Broken in 6 months Open
Anant Chaudhary filed this complaint against Pepperfry on Oct 05, 2023
I purchased a bed of Mintwud (Pepperfry owned brand) in February (delivered on ** Feb). Within * months (on ** September), * of its joining pillars are broken into pieces. *rd pillar has a crack in the middle and ready to break. After complaining (on ** September) since this was under warranty, technician visited and informed that broken parts will be replaced within * days. After * days of no response, I called on their escalation number and was informed that I will be issued a full refund. Again after * days of no update, I called them today, on * October. Today I was informed that this is regular wear and tear, not covered under warranty. I want Pepperfry to explain what kind of wear and tear causes a bed to break into pieces within * months. What kind of quality is their wood? Why was I misinformed twice by their own team? And how will they repay me for the mental loss of constantly seeking updates, and having to sleep on the floor for so long, causing a stiff back and backpain.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Pepperfry
Resolved
Frustrated? File a Complaint
Xiaomi Mobiles
"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"
S Harish
Related Complaints
Pepperfry - Refund not given Closed
Refund not credited and product taken back its been more than * month...
Feb 19, 2024 by Eshan
Pepperfry - Pepperfry cancelled my order Closed
I ordered a table and a bookshelf on pepperfry on *th Feb, it was to be shipped on **th. Now on **, I got a message that you got a refund. Which I did not ask for. If you cancel your order on pepperfry, they give you only * days for it and char...
Feb 16, 2024 by Amber Vashistha
Pepperfry - Delivered defective and cheap quality bed Closed
I ordered two beds from pepperfry this year Jan and this was the worse decision which I could take. They delivered cheap and defective quality bed which broke down within * months. I reached out to the Pepperfry team but they simply denied hono...
Oct 27, 2023 by Bhaskar Singh Bisht
Pepperfry - Poor Quality Product Closed
I had bought Nikki King Size Bed from Pepperfry and it was delivered on **th March, within *.* bed broke and a complaint was raised and it was repaired and now one *.* months again it is broken and I have initiated a request for return on *th S...
Sep 09, 2023 by Vijayanandan