- Baggage not delivered Open
My father and me were traveling from Amritsar to delhi Last morning .we landed Delhi Airport by 8 am in morning and right after that we moved to collect our luggage, we scanned and deposited 2 bags at Amritsar airport but at Delhi airport we received only one bag ... immediately after not finding our other bag we complained indigo desk counter at the airport ,but the staff behaviour was so casual dat dey didn't even listen to what we were saying rather they were busy doing their own gossips... the flight we were travelling through was further connected to bhuvneshwar .I shouted to check my luggage at the flight if it's kept dre only mistakenly by them but they guranteed me dat dey'll deliver my luggage by evening in hotel itself at any cost as i have to board another train next morning !! I also asked them if i can stay at airport only till d time I get any information abt my luggage but de said I can't wait for dat long at the airport so I immediately book a hotel and moved out there .. it was mu father's bag dat was lost n his medicines were kept inside dat bag . He's high bp patient n I mentioned dem if they can deliver our bag by evening else we would buy medicines for him but dey assured dat dey'll deliver d bag by 6 in evening . After dat i kept on calling dem but dre was no response from their side, I complained at customer care number also but dey did nothing except informing me to wait for something to happen .... time was moving fast n I started worrying as my father had nothing to wear nor his medicines were not with him ... i got panic n started approaching Amritsar airport to check if my bag was left with dem only ... They co-opreated with me n immediately checked everything n informed me dat my baggage was loaded in same flight we were travelling ... i was not finding any other way except calling Delhi airport indigo desk and indigo customer care number again n again ...but there was no clear response from dem . One time dey say its loaded in another flight and sometimes dey say some other customer has taken ur luggage n v r not able to contact dat customer .... whole day v were busy guiding dem what to do n what not to do they did nothing n till now also no response is given by dem !!! They r not providing me with the bag nor dey r ready to claim for it ... there are imp documents in my bag moreover my debit credit card and little cash is also dre n most imp my father medicines is inside that bag only ... I literally beg for some help for their side but d only thing dey always answered is ," Mam u have to wait ". Its more than 24 hrs now Delhi Airport indigo desk is not accepting my call nor informing me anything!!!please help me with dis ...
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
I am deeply saddened and in pain and anger to bring to your notice the issue of theft from my checked-in luggage from Kochi to Male Indigo flight No 6E-412 (attachment enclosed). I along with my friend Vivek Krishnan were travelling to Bengalur...
Apr 09, 2019 by Raghuram Reddy
Date: 25/03/2019 Flight: 6E – 471/309 (Jaipur – Hyderabad – Goa ) | PNR – TMG4TX Rate : 8788.00 | PNR - TMG4TX Amount Paid Again: 10,300.00 Flight no: 6E – 471/309 date: 25/03/2019, departure time 16:40 from Jaipur to Goa I re...
Mar 28, 2019 by Mohammed ashraf
I have booked a flight with my PNR LLZ56H from Jaipur to Ahmedabad on 11 March 2019 where I have done my web check in my flight and I am having my seat no. I reached about 0714 hrs where my departure was at 0755 hrs. I have my brother with me a...
Mar 11, 2019 by Geetaverma
This is the height of limit. Rules apart and I am very well aware. On the counter, I was immediately asked for 4kg excess payment I was willing for 2 kgs she clearly said I am asking for 4 kgs for check-in baggage, not the handbag. The agent go...
Mar 08, 2019 by Farhan Mohamed
Dear concerned, I reached the airport 50 min before the departure and I was standing in the queue 45 min before departure. I was made to stand in the queue (I tried approaching the guy standing at the counter he said request the passengers and...
Feb 23, 2019 by CA Atul Dewani