- Bad service provided Closed
This is regarding an order that I placed with Zomato through Zomato app today at *:** pm order ID: *********. I received first call from the delivery guy at *:** pm and last call at *:** pm after which he cancelled the order since I was not able to pick up his call. At exact *:** pm, I called the delivery guy to ask him where he was. I apologized to the guy up front as it was my mistake I was not able to attend his call. He responded so rudely to me and then said "mere ko sorry kehne ki zarurat nahi hai, pehle toh phone nahi uthati aur fir sorry mangti hai. Meine order wapis kar diya hai, ab jo karna hai kar. Customer support pe baat kar." I told that guy that I am apologizing to you and you are misbehaving. He said, "dont talk to me, talk to customer support." This guy just waited for * minutes and cancelled my order. There are so many times when a person could be busy somewhere else. I have a sick patient at my home and I was attending her. And I called him back just after * minutes of receiving his last call. When he had my complete address, why didn't he come to the address and delivered the order?
There are so many times that I just ignore the lack of services of Zomato. Twice I was delivered wrong order and several times the order is so much delayed that it's cold. I bring this to their notice through complaints so many times through Zomato's chat support but in vain. They just apologize and say that it will not happen again. I just ignore and do not escalate it. But this time, I lost my patience after the delivery guy responded so rudely. I would request you to kindly take necessary action against this company. Their service is worst and day by day it is getting horrible. Your prompt response will be appreciated.
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"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."
I ordered the food from Chullah Bhatti bangalore at *:** pm on * th Jun ****. I paid money also. Zomato was showing my order will be delivered by *:**pm. But till **:** pm it was not delivered, and then zomato was showing your ordered delivere...
Jun 05, 2019 by Anoob
Zomato - Zomato are cheaters Closed
First of all, Zomato did not deliver my order to the address I updated, then I get a call that they cannot deliver as it is * km away. When I cancel the order they have the cheek to advise me that a cancellation fee is applicable. This kind of ...
Jun 02, 2019 by Carlton Fernandes
Zomato - Order not delivered Closed
I placed an order on * June **** at **:** a.m. from Biryani Bhaijaan, Gurgaon. The order was accepted and then ** minutes later I was informed that my order will not be delivered. Zomato is cheating its customers....
Jun 01, 2019 by Shantanu Gupta
My order was flagged as delivered in the app, but the delivery guy did not actually deliver my food. When I took this issue to the customer care, they are refusing to my concern for * days....
May 31, 2019 by Harish
The delivery boy denied to deliver the food. And was missbehaving on call. He reached approx near my location and then when I instructed him about my exact location he denied to came there and missbehaved. Then he left and marked my order 'del...
May 30, 2019 by Anurag Sinha