- Auto Cancellation of Hotel Booking on Day Before Checkin ^Open

Manasa Holla filed this complaint against Makemytrip on Jun 14, 2017

Hi Team,

Please find details of issue, loss, mental torture I faced due to MMT

May **: Falling for thier add saying upto **% off and additional **% discount on Citibank Card, I saw a deal of MMT assured Hotel in Darjeeling - Khush Alaya, A Sterling Holiday Resorts, and booked it for Stay on Jun *-* after cancelling other bookings & plans. Booking ID: NH*************

May **: I called thier helpdesk to confirm about if any additional charge for * yr old, who was missed by me to add during booking. When they tried to reach Hotel for same and they dint pickup, they promised to come back soon.

Jun *: They confirmed the booking and sent email of Voucher.

Jun *: @ * AM , I start my tour (B'lore-Guwahati-Siliguri-Gantok-Pelling-Darjeeling and back)
@ around * PM, You send mail saying there was technical glitch and ask us to pay **K extra or will be cancelled.
@ around * PM, when I saw mail, we called your helpdesk for clarification, where they said about Virus in thier system causing the issue. Thier helpdesk finally mentioned that Guragon team will call and resolve the issue. I even dropped email for same.

Jun *: @ Evening, since we dint get any call and seeing no response to my email, called thier helpdesk. They said there is absolutely no issue and our booking is confirmed. I have voice recording of this conversation. Also asked him to drop mail and they reconfirm with voucher again. I was relived that our trip is on track.

Jun *: Day before check-in, I saw mail where MMT cancelled the booking from Back-end. When contacted customer service desk , they again say Gurgaon team will resolve next day.

Jun *: I wasted my whole day, phone currency trying to reach MMT guys. They kept saying Issue will be looked upon by Gurgaon team & solved in next ** min.
@ * PM, they finally said nothing can be done and asked us to book again.
@ * PM, with * year old kid, we had no option but to look for other hotel in peak season at by visiting hotel by hotel personally, as most of online portals dint had any hotels. Finally I had to pay double/triple the rate I would have paid for same hotel if I had booked from other portals earlier.

If there was a Technical glitch from thier side, I would have expected someone from team take responsibility & share their direct email/contact number with whom issue could have been directly discussed or resolved. If you had cancelled on may ** with proper explanation before the our travel, we could have done some alternative arrangement. Cancelling at last moment is really not acceptable or you should have made some alternative arrangement. Never expected this kind of treatment from #* travel site as claimed by them.

Regards
Manasa
**********

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