- Auto Cancellation of Hotel Booking on Day Before Checkin Open
Please find details of issue, loss, mental torture I faced due to MMT
May **: Falling for thier add saying upto **% off and additional **% discount on Citibank Card, I saw a deal of MMT assured Hotel in Darjeeling - Khush Alaya, A Sterling Holiday Resorts, and booked it for Stay on Jun *-* after cancelling other bookings & plans. Booking ID: NH*************
May **: I called thier helpdesk to confirm about if any additional charge for * yr old, who was missed by me to add during booking. When they tried to reach Hotel for same and they dint pickup, they promised to come back soon.
Jun *: They confirmed the booking and sent email of Voucher.
Jun *: @ * AM , I start my tour (B'lore-Guwahati-Siliguri-Gantok-Pelling-Darjeeling and back)
@ around * PM, You send mail saying there was technical glitch and ask us to pay **K extra or will be cancelled.
@ around * PM, when I saw mail, we called your helpdesk for clarification, where they said about Virus in thier system causing the issue. Thier helpdesk finally mentioned that Guragon team will call and resolve the issue. I even dropped email for same.
Jun *: @ Evening, since we dint get any call and seeing no response to my email, called thier helpdesk. They said there is absolutely no issue and our booking is confirmed. I have voice recording of this conversation. Also asked him to drop mail and they reconfirm with voucher again. I was relived that our trip is on track.
Jun *: Day before check-in, I saw mail where MMT cancelled the booking from Back-end. When contacted customer service desk , they again say Gurgaon team will resolve next day.
Jun *: I wasted my whole day, phone currency trying to reach MMT guys. They kept saying Issue will be looked upon by Gurgaon team & solved in next ** min.
@ * PM, they finally said nothing can be done and asked us to book again.
@ * PM, with * year old kid, we had no option but to look for other hotel in peak season at by visiting hotel by hotel personally, as most of online portals dint had any hotels. Finally I had to pay double/triple the rate I would have paid for same hotel if I had booked from other portals earlier.
If there was a Technical glitch from thier side, I would have expected someone from team take responsibility & share their direct email/contact number with whom issue could have been directly discussed or resolved. If you had cancelled on may ** with proper explanation before the our travel, we could have done some alternative arrangement. Cancelling at last moment is really not acceptable or you should have made some alternative arrangement. Never expected this kind of treatment from #* travel site as claimed by them.
Are you brand?
Are you Lawyer?
Apology letter from company
Damages for loss and agony
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
My Bus from Bangalore to Goa, dated **rd December ****, had been canceled by the bus operator. I have raised the request with MMT to initiate the refund, request id - *****************. There is no update on this yet. On contacting the bus oper...
Jan 03, 2023 by Sibani Mohanty
Terrible experience on a vacation trip undertaken through Make My Trip Planned a vacation for our family and approached Makemytrip (MMT) to customize a trip for * days, and * nights to Rajasthan, viz Udaipur, Jodhpur, and Jaisalmer. MMT charg...
Dec 31, 2022 by Jaideep Majumdar
I had booked a bus from Varanasi to delhi through makemytrip, the day of departure bus company ATS travels told us that they can't come there bus is broken they told this us at the last moment, after that i requested for claim of my money and n...
Nov 19, 2022 by Lakshya jantwal
In april ****, I had Rs. **** as my wallet balance, I created request for this amount to be refunded back to my bank account in april. I have been chasing since through emails but get a response that the request is closed. Neither the amoun...
Sep 29, 2022 by Madhava Shenoy
I had purchased * Air Tickets from makemytrip.com to travel from DEL to Kullu on **th Jan'** ,the tickets were booked in Air India flight.I had paid Rs *****/- for these flight tickets.However one ticket in respect of Dr Hira Lal Sharma was can...
Apr 05, 2022 by Supriya Sharma