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Dinesh filed complaint against Makemytrip.com on Feb 16, 2018
Hello,
I booked accommodation on Makemytrip.com for * families on the **th Feb ****... selected correct ages of the children
room*: * adults and * children (ages *,*)
room*: * adults and * Child (age *)
room*: * adults and * child (age *)
after booking i got a email voucher when i checked this it showed in the voucher the child ages is *,*,* and * ... i imediately contacted Makemytrip and said this is what its showing and age mismatch... the sales person said it should be an error and they will sort it out in ** hrs.... its been * days now no one is sorting this... Make my trip says i have to pay to child as its extra... i cannot understand why i should pay when i put all the details correct and the booking went thorugh... they are not refunding the money as its a non-reundable room .. but i wanted correct ages of the childen in the booking or else the hotel changes me more when i check in... i paid a total of *,**,*** INR and they wanted more for makemytrip mistake... they keep saying their log says i have selected the child ages as * for all... whcih i didnt ... even now if i go tomakemytrip i can get the same price i booked so where is my mistake... they are not heading to my requests as i am a middle class ffamily and most of the people in the group are travelling first time aborad... we are facing such a hugh bill... when i said to them i will take you to court they say do it...
i have screen shot of the pricing to support and i have attached the accommodation voucher.... in the accommodation voucher it says * adults and * children in first room ( but the children ages is *,* and *) how can there be * child ages in room one when it says * adults and * children.... and also i paid makemytrip on Netbanking but the confirmation says i paid on HDFC Credit card which i didnt ... its full of mistakes on the confirmation and they are asking from more money..... I am mentally and financially disturbed and facing backlash from my other family who booked saying I am resposible....
can you please help me regarding this please
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