Pepperfry
- Amount refunded to the wallet and not the original payment method Open
Mithil Mehta filed this complaint against Pepperfry on Aug 25, 2024
I purchased one Zenith Fabric Sofa Cum Bed from Pepperfry on **th July **.
We had selected a soft foam but the product delivered had a harder foam. We even developed back pains sleeping on the same.
Hence, we decided to return the product.
The product was taken back on **rd Aug **.
Pepperfry refunded the amount but it added the amount to the Pepperfry wallet.
It did not credit the amount to original payment method which is the practice followed even by Amazon, Flipkart.
Even the invoice does not mention anything about the refund. If there is any policy which is impacting the customer, it should be clearly mentioned on the invoice. There should be transparency.
I even called Pepperfry multiple times but they just give one response that they will arrange a call back. But I have not received any call back from them.
I have raised the concern with Crispina from their escalations team.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Pepperfry
Resolved
Frustrated? File a Complaint
Pepperfry.com
"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."
Kaushik Mandal
Related Complaints
Pepperfry - Pepperfry has sent defective and damaged items and is refusing to pick up Closed
I purchased two single beds, one bedside table and one sleepycat mattress from Pepperfry via order ID - *********. Problems with the beds were as follows: The site shows the breadth of the bed as ** inches, it measures less than ** inches...
Aug 09, 2024 by Shilpa
Pepperfry - No attention on my complaint Closed
i purchased a nesting coffee table order no. *********. the table has manufacturing defects and i raised a complaint for the same. the company said that they would send a carpenter but its been * days since the delivery and nobody has come or c...
Jul 19, 2024 by Tina Mitra
Pepperfry - Refund not given Closed
Refund not credited and product taken back its been more than * month...
Feb 19, 2024 by Eshan
Pepperfry - Pepperfry cancelled my order Closed
I ordered a table and a bookshelf on pepperfry on *th Feb, it was to be shipped on **th. Now on **, I got a message that you got a refund. Which I did not ask for. If you cancel your order on pepperfry, they give you only * days for it and char...
Feb 16, 2024 by Amber Vashistha
