Kesari in
- Amount pais for package not refunded as tour cancelled Closed
VENKATESH BG filed this complaint against Kesari in on Oct 06, 2020
I had booked an Uttarakhand tour package through kesari.in for the month of April **** which was cancelled by Kesari due to pandemic. But now they are not refunding the money. Intially I was told will deduct cancellation charges and refund the money , now they are telling I have to utilise the money by January **** or else entire amount will elapse. They have also told that they were rescheduling fees charged . First of all we didn't cancel it , I don't know why rescheduling fees. Moreover the time given is only till January and even if we opt for the package will have to pay the present day charges. There will no interest paid on the deposit amount.
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Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Kesari in
Resolved
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PepperFry
"Before logging my complaint in Voxya, I had approached the consumer forum which was a big disappointment. Voxya provided excellent service and resolved my complaint. I have received the refund from PepperFry."
Arijit Sengupta