- Amount got deducted from bank account but flight not booked nor I get refund from IRCTC since last 1 ^Open

Bharti filed this complaint against IRCTC on Oct 15, 2023

I am writing to bring to your attention a recent issue I encountered while trying to book a flight ticket through the IRCTC platform. On **/**/****, I attempted to make a flight booking using my SBI account, but unfortunately, the transaction did not go as expected.

Details of the transaction:

Date of Transaction: **/**/****

Through SBI Net banking with

Amount Deducted: *****

Flight Details: [Delta airline, Departure- New Delhi and arrival- Seattle, USA airports, (*-**) october]

Despite the amount being deducted from my SBI account, the flight ticket was not booked, and I did not receive any confirmation or e-ticket for the reservation from the IRCTC. This situation has caused me significant inconvenience, as I had planned my travel based on this booking. Now I don't need to book the ticket but i need mu refund. Please do the needful as soon as possible.

I kindly request your assistance in resolving this matter promptly.

Refund Process: Since the amount has been deducted from my SBI account, and the ticket was not booked, I request that you initiate the refund process immediately. The timely return of my funds is essential.

Transaction Inquiry: Please investigate the transaction ***********GAQFCOIW* to identify the cause of the issue and ensure that such problems do not recur in the future.

I understand that technical glitches can happen, but I believe that your team will address this matter promptly and efficiently. I kindly request regular updates on the status of my request until it is resolved to my satisfaction.

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