Amazon.in
- Amazon in Missing Accessories Scratches on Screen Back Case Missing Denial of All These Unhelpful an Open
Dr V R N filed this complaint against Amazon.in on Dec 22, 2021
I had placed an order for Samsung Note Galaxy Mystic Green on **th or **th and got the package on **th December, ****, but when I opened it I could not even put it for charging and start using it because the USB Cable was missing! The * Pin USB Fast Charging Adaptor Head was connected to AKG Earphones! Not to any USB Cable! Secondly, there were scratches and dent on the screen. Thirdly, I had also tick-marked for the Spigen transparent back case, which also was missing. When I approached through online chat and phone, the Amazon Customer Service said I must wait till **th Dec, ****, as they are going to conduct an investigation, but because I did not get to know anything when I again resumed contacting them on **th Dec (after waiting as the Customer Service for a week without being able to use the phone, which actually I needed urgently!), they said the Investigation Team has all the parameters to ascertain the thing and that they found the package to be intact, WHICH IS A BLATANT LIE!!! Then they said they assigned a Technician because that is also part of the pacakage/ deal, but the Technician was a FAKE PERSON because he called over the phone and said he would send a report to my WhatsApp and asked me what is the issue and said somebody will come for pick-up of phone and money will be refunded, BUT I sensed that the person is fake and I got scared that the person many send someone to pick up the phone and I may lose both money and phone. When I contacted Amazon Customer Service they were very disrespectful, apathetic and non-cooperative. They kept waiting me for unusually long time on phone and then they kept saying that the package was intact, WHICH IS A LIE. They are refusing taking the item back and refunding me the money. Because of them my work also suffered as for the past three days I have been on chat and phone with them for very long time, and whatever you speak or chat to a person you will have to repeat the next person. They are unimaginably sadistic. So kindly kindly help me with this issue. I want my money back, I mean refunded and the phone taken back by them. If possible the company must also pay me for the mental damages to the customer.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Amazon.in
Resolved
Frustrated? File a Complaint
Rapido
"I would like to thank Voxya for helping me in the resolution process. Rapido agreed to reimburse the expenditure amount and paid as well."
Rajani Kanth C
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