Airtel
- Airtel postpaid bill dispute Open
Sumeet Agarwal filed this complaint against Airtel on Aug 01, 2019
I have Airtel Mobile postpaid plan of ***. In the month of July ** went on an international trip to the USA. After coming back to my surprise my bill for the month of July came as *****+ Rs. My bill shows I have sent ** SMS to a particular number. But when I check my phone message log there is no record of outgoing messages. Also, personally I have not sent any messages.
Also, my bill shows that I have used mobile data worth of ******/- INR which is ridiculous. I had disabled my data on airtel sim and I was using US local sim of Lycamobile. Another point to note is the time of usage mentioned in the bill indicates for most of the entries of either morning or evening IST time. Since the place, I went to is **:** hr behind during that time I should be inside my hotel where I was using hotel Wifi. The bill does not make any sense. Another point to note is I have never requested to enable any international roaming services from Airtel. I am a frequent traveller and this is the *st time it has happened.
I have called airtel customer care regarding this. But they say that they enable international roaming services automatically and data bill has come *.*l But I have to pay only **k and bill is valid and there is nothing they can do.
I am not sure how the bill is valid.
*. I have no record of any messages sent from my mobile but the bill shows that messages are sent.
*. My data and Volte on Airtel sim was disabled. There is no way my mobile would be using Airtel data on roaming (I keep my data roaming on disabled mode always.)
Are you brand?
Are you Lawyer?
2 Supporters
Resolution Demanded:
An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
Airtel
Frustrated? File a Complaint
Swiggy
"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."
Rohit Kumar
Related Complaints
Airtel - My internet facility has been stopped and new sim was not dil ever to my address Closed
Airtel customer care person called and confirmed my address and told me that tour sim will be deliver to you within * working days. But it's been * months now. And moreover they stop internet service for a period of time whenever they want. If ...
Nov 12, 2019 by Rohit Sharma
Airtel - Airtel BroadBand Closed
I bought airtel *G Hotspot (Postpaid) for my official purpose... For that they charged me around **** and processing fee *** including device and data scheme... But not even a single day i couldn't work it properly... So many times i went to th...
Nov 12, 2019 by JerinJacob.S
Airtel - Postpaid Sim not activated after address verification Closed
After address verification today ,Airtel customer care number +************ called me to verify my company name and designation .this was surprising as I was not told about such a verification at all .I refused to share details about my company...
Nov 05, 2019 by Tara
Airtel - No Network Closed
Dear Team, I have shifted my house to Vijayawada and not having network and facing lot of call drop,I have complained through customer care and via mail, Airtel is least bothered, Kindly look into the matter...
Oct 30, 2019 by Garapati Venkata Suman
Airtel - Call drops and no network for data Closed
For the last * months I am getting network on my phone like nothing, I am using Airtel for last * years but now I can say it is the worst network, I called to customer care like ** times in last * months and they are like “Aap nischint rahiy...
Oct 09, 2019 by Sanjay
