- Airline ticket refund Open
I had bought an Air India ticket Frankfurt - Chennai return thru Cleartrip (Trip ID: ************) and cancelled the ticket on **nd April ****.I have been following up the case with them since **th August **** after I got to know from Air India the refund has been processed at their end on **th July. (Confirmatory mail from Air India dated *rd September is available with me and sent to Cleartrip). In spite of contacting several times, Cleartrip is not providing any clear answer on why payment is getting delayed.
For example, to my mail dated *th September **** below
*.Ticket was cancelled on **nd April. In yesterday's call your supervisor Ms Aruna told refund application was sent to Airline the same or next day. So, it is now *** days now.
*.I had sent you a mail from customer care Air India that refund was processed from their end.
*.Ms Aruna was to call today and confirm whether refund has been received or not after checking with your team.
*.I have not recd the call yet.
*.Please arrange call with supervisor I spoke yesterday immediately.
Attached mail from Air India confirming refund has been processed, for your immediate reference.
Confirm action by rtn mail
Their response on *th Sept
We received your request to know the status of your refund for Trip ID ************
In order to initiate the refund process, we have to send a Refund Application to (Air India ). This process takes around **-** working days.
Once we receive any refund from the airline, the refund amount , will be credited to the payment mode used to make the booking within *-* days.
There are several such mails exchanged between me and Cleartrip and I just could not get any clear answers where the claim is lying and I am not able to see any genuine effort to resolve the issue
I strongly feel Cleartrip is sitting on my money and buying time.
Insincere, faceless organisation with no defined escalation process.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
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