Goibibo
- Air Ticket Refund was not provided by Goibibo after multiple emails They are rejecting the refund sa Open
Naveen S.B filed this complaint against Goibibo on Feb 06, 2024
Through Goibibo, we took an Emirates Airlines flight from COK to DXB. We had to cancel our return ticket from DXB to COK on December **, ****, at *:** a.m. via Goibibo customer service due to a personal emergency. The Goibibo app was used to cancel, and a customer support agent assisted over the phone. Executive attested to the fact that cancellations were made directly with airlines, completed successfully, and resulted in a **-day reimbursement. Additionally, we have opted for Goibibo's ***% refund feature, which comes at an additional fee of about **** INR. Currently, their system indicates that since both of our tickets are cancelled and ticket was cancelled during no shows time. This alone demonstrates how completely broken their system. This causes mental harassment and financial loss for me and family.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Goibibo
Resolved
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