air asia airlines
- Air Asia Cancelled the flight didn t refund the ticket cost Open
Hi , I had booked a ticket from hyd- bbi on *th of jun **** . Air Asia cancelled the flight due to operational issues and I asked my travel agency IRCTC to cancel and get me a full refund. Irctc without even reading the mail cancelled the ticket as a voluntary cancellation and levied airline cancellation charges on me. I reached out to Airais for the refund and they raised a case on *th of March for a full refund and since then I am following them up and First of all I am unable to reach their customer care. They told me that It would take * days to refund the money to the travel agency but I am yet to get the. Kindly look into the matter.
I have raised a consumer complaint regarding this and they said they will refund the amount in credit account.
below is their replay when I rasied a consumer complaint.
Dear Rajendra Jena, Thank you for contacting AirAsia. In light of the unforeseen circumstances, we are experiencing a much higher-than-usual volume of queries at this time. We are continuing to work around the clock to provide assistance to any guests affected by a disrupted service, and would like to sincerely thank all of you for your patience. As a part of service recovery option we are offering full credit shell for the ticket fare; A Credit Account is where the balance of monies paid towards your booking is stored. Please note that it is not a direct refund to your Credit Card or bank account and it is not the same as BIG Points. The amount is stored to one of the travelling passengers or in the account of the BIG member whose Credit Card was used to pay for the booking. You can obtain your BIG Member ID by logging in at the AirAsia website. The Credit Account can be used for future travel booking and selective AirAsia add-on items ( eg. seat, meals or baggage etc). Credit Account can be utilised via AirAsia official website only. There will be a ** calendar day’s period from the issuance date but the actual travel dates could be after the expiry date as long as our schedule is out. *For Covid-**-related Credit Account, there will be a *** calendar day’s period from the issuance date. The actual travel dates could also be after the expiry date as long as our schedule is out. Please note that the credit account cannot be used to pay for excess baggage or services purchased at the airport i.e. Airport wheelchair fee, airport sports equipment fee etc. Secondly we would like to confirm you that AirAsia India is extending free rescheduling on its flights on the domestic network for all the travel till **st March **** on existing and new booking. Flights can be rescheduled to any date. Any fare difference would apply. The waiver applies to the first rescheduling only and only if the rescheduling is done at least * days prior to the scheduled date of travel. Further we regret to inform you that we are unable to process the full refund and no discourtesy is intended; Please be advised to check your latest flight status via the newsroom for any travel announcements. To avail the service the recovery options of full credit or rescheduling we request you to kindly contact our call center on ***-******** / ***-******* We would like to express our sincere gratitude for your patience and kind understanding at these trying times. We promise to do our best to provide care and support to each and every one of you. Thank you for your continued support. Thanks & Regards, David M
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Refund / Credit for purchase
"I would like to thank Voxya for helping me in the resolution process. Rapido agreed to reimburse the expenditure amount and paid as well."
Pnr QYIHMR BIG MEMBER ID ********** PNR D*UDTE BIG MEMBER ID ********** TOTAL AMOUNT OF CREDIT ACCOUNT IS ****/- BUT REFUND AMONT IS ABOUT ****/- Inform to air Asia but no response. Flights cancelled by air asia...
May 05, 2021 by RAJEEV PAREEK
I have been calling customer care of Air Asia since from last week as I need to update my contact details and I have been flying on *th and for some reason I lost my phone now I’m not getting any update from them ...
Apr 24, 2021 by Smriti sharma
Dear Sir / Madam, I am writing to you to raise an issue about: Airline Tickets and Fares The issue that I have experienced was: Hi, I booked * tickets on **th March for me and my family Bangalore to Delhi via Hyderabad travel date **st M...
Apr 05, 2021 by Amit Sharma
I used the credit from my big memeber account to book a flight. Booking number : R*BW*E. The flight was on ** jan ****- bangalore to Indore. The flight was cancelled by airasia. They called me as they wanted to give me Refund in my bank acco...
Feb 27, 2021 by Aakriti Roy
I had booked to travel with Air Asia on **-Aug-**** from DEL to HYD by I*-*** on AMAZON (which books thorough Cleartrip). My PNR is HZ*WYS. The Cleartrip booking ID is ************. On *-Aug-****, I received a message from the Airlines that fli...
Oct 07, 2020 by Jagmohan Lal Arora