air asia airlines - Lack of Timely Reminders Regarding Flight Information

I hope this email finds you well. I am writing to bring to your attention a matter of concern regarding the lack of timely reminders provided by your airline regarding important flight information.

On November **rd, ****, I had the unfortunate experience of missing my flight due to your airline's lack of notification or reminders. Despite having booked my ticket well in advance, I was not provided with any reminders about my upcoming flight.

As a frequent traveler, I have come to rely on airlines to send timely notifications and reminders to ensure that I am well-informed and able to plan my journey accordingly. However, in this instance, I was left in the dark, without any remainders.

This lack of communication caused inconvenience and resulted in financial implications due to the need to reschedule my travel plans. Moreover, the added stress and frustration of discovering the missed flight at the airport could have been avoided with proper and timely notifications.

Timely reminders play a vital role in ensuring a smooth travel experience and maintaining customer satisfaction.

Due to this lack of communication, I had to lose ** tickets. Other airlines take care of their customers by reminding trips, ** /**-hour reminders.
Our PNR is as follows - U*GFUF, V*I*QS, MBDUGE, W*BIQI

I trust that you will take this matter seriously and work towards implementing measures that ensure timely and effective communication with your passengers. I appreciate your attention to this complaint and look forward to a favorable resolution.

Thank you for your understanding and prompt action.