Act Fibernet
- ACT FIBERNET ill treating customer while refunding amount Open
M Saravanan filed this complaint against Act Fibernet on Aug 22, 2020
I was dissatisfied with the service rendered by Team ACT and hence wanted to cancel their service. I initiated a request for a refund on August **th. Initially, a complaint was filed on and the complaint number was shared to me via mail.The Request number showed as Ref SR**************. I was investigating the status after * days with ACT i.e on Aug ** and got replied that it will be refunded on Aug ** and got a SMS with a different SR number SR************** . Message stated another * days increase which makes me frustrated to the core, Being depressed I was not behaving normally to my housemates and fellow mates and I was pushed to a situation of getting loan to compensate this amount . Most of my calls were avoided, disconnected and Customer care people were not aware of their Terms and conditions(I doubt if they have any) and I was shocked to hear when they said it will take ** days and not * days for a refund where the same Customer care representatives told it will take * days to refund , Message from ACT Team also justified this. ACT Team is not professional in dealing with customers and due to their lack, I am pushed to a depressed state and getting my health spoiled. I have escalated this issue to ACT nodal officer and higher officials and received no response , they haven' t taken any single step to query on this which makes to me feel illtreated.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Act Fibernet
Resolved
Frustrated? File a Complaint
Travolook
"In this pandemic, Voxya helped me to get my hard earned money back. I've no words to explain how happy I am. If you are duped by online scams, come to Voxya for help."
Sainathan G Iyer
Related Complaints
Act Fibernet - Act cheated me Closed
Hi team, Initially I had ACT Broadband connection with common Switch installed in my premises. Due to which I had terminated the connection and requested a new connection with dedicated service. The sales person promised me that will provide a...
Sep 05, 2023 by Naresh Ponnusamy
Act Fibernet - Refund not settled by Atria Convergence Technologies ACT Fibernet Closed
Hi, This Complaint is for not providing refund to the Customers by Atria Convergence Technologies(ACT Fibernet). I had recently disconnected my ACT Broadband connection in Chennai as I have moved to my hometown Kanyakumari. After discon...
Jul 03, 2023 by Jackson Fenore
Act Fibernet - Late Installation Closed
I have placed an order for an act fiber net to the location: osmania university on **-**-****. They said that they will install it on **-**-****,they came as they said and they checked the location and they said they will install tomorrow,but t...
Apr 01, 2023 by Dhanush
Act Fibernet - Charging me way high unnecessarily Closed
I got services from Act last year and used services until my plan got expired when I noticed my broadband is still active even I nwver asked to activate when I came to know I disconnected services at the moment now I have reconnected the servic...
Mar 19, 2023 by Nargis .
Act Fibernet - Internet outage Closed
I am writing to formally complain about the unacceptable service and false promises that I have received from ACT over the past week. For the past week, my internet connection has been completely down and I have been unable to use any online...
Dec 21, 2022 by Hari Prasath J
