Act Fibernet - Services disconnected

ACT fibernet is the worst wifi network providers. I took a plan of * months and paid full amount in advance. These people deactivated my connection in the first month due to a fault at their end. Now, they are not refunding my money neither they are reactivating my connection.
I filed a complaint in consumer forum but still no response from their end. I am very disappointed as I am using their services since past * years with all the payments on time. If they can do this with their loyal customers then you can surely assume what kind of services they actually offer.
I would recommed not to use their services at all. I will surely go to court if needed as I have paid a huge amount of approx. Rs. ****/-
These people will have to compensate for their misbehaviour and the unprofessional approach.