- Promised Cashback not paid Closed
I purchased a laptop from HP where PayTM was offering **% cashback on *th Oct. Just to be sure, I separately wrote to PayTM Customer care asking them to check the order and confirm if I am eligible for Cashback against this order or not. They confirmed on *th Oct (email attached), that I will get cashback in ** days against my Order ID. Basis their confirmation, I concluded the purchase and waited for the cashback. I only purchased this laptop because of the cashback promised else I could have bought it in less price from elsewhere, but since they confirmed that I will get the cash back, I didn't cancelled the order. Now even after * months, they are not paying the cashback & giving me different excuses. Please help me ask PayTM to honor their commitment made from their official mail ID.
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Refund / Credit for purchase
"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."
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