- Facing huge issues with duster Open
I bought a used Renault Duster from Renault Selection showroom in Whitefield Bangalore in September ****. I was told that the vehicle has gone through *** points inspection and I was provided with a *-year warranty for the vehicle (attached).
I have been facing huge issues with this vehicle since last * months. In the last * months, this car has been sent to the service centre at least * times (maybe more) and has been kept there for a total of ~** days at least. Even now, the vehicle is lying in the service centre (AC was not working) and I am being told that some parts need to be replaced (Radiator Fan Motor, Relay, Resistor etc.) which will cost me ~**K and are not covered under warranty. Below are some issues I have faced so far:
*. AC mode knob was not usable - replaced by service centre last year is not working again now.
*. Wiper motor was making huge noise - left the car in the service centre * times for this issue. Finally, the motor was replaced.
*. Vehicle steering not moving on the left side - Power steering left side parts was replaced. I was told it was a major part costing **-**k.
*. Noise coming when releasing the clutch in stop and go traffic - Never corrected.
*. Radiator fan stopped working (current issue) - they are asking around **k for this.
*. Many other minor problems like noises from loose parts, from under the hood, driver seat moving etc.
I am highly frustrated with this car and really repenting the decision of going with Renault. Do they really do *** points inspection before selling a used car? How can so many major parts get broken in such a short time if at all inspections were indeed done? Please let me know how do I escalate this. I am willing to take up this matter to consumer court.
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"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
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